FAQ's

FAQs

FREQUENTLY ASKED QUESTIONS

We are here to help! I want your handmade experience to be an enjoyable one so please let us know if you have any questions unanswered. 

HOW LONG UNTIL I RECEIVE MY ORDER?

Check out our SHIPPING page for information on order and postage times. We ask to allow 14 to 21 business days for any made to order items to be made, plus post.

CAN I PLACE A CUSTOM ORDER

Yes! We love creating custom orders, whether it be customising the size of an exisiting style so it fits your little Miss perfectly; or creating an entirely new design. Please send me, Emma, an email to discuss your custom requirements.

RETURNS AND EXCHANGES

Please choose sizes carefully as items are very limited and we cannot guarantee that another size will be available for an exchange. If you do require an exchange, we will do our best to accommodate, however it will depend upon item and fabric availability, and demand for your size. If we do offer an exchange, we will charge postage on the new item, which will be posted to you upon receipt of your original item.

Your dress is carefully checkled before being sent to you, however in the unlikely event that there is a fault with your dress, of course we are happy to replace or refund. Please send us an email to happilyeverharper@gmail.com if you have any questions regarding your order.

GARMENT CARE

Most of our dresses are made from 100% cotton so can withstand a gentle machine wash cycle. Dresses with delicate trims or tulle, we would recommend gentle hand washing.

We recommend not tumble-drying your item. They prefer hanging to dry in the shade, followed by a warm iron if needed (avoiding the zip and any trims).

SHIPPING

For shipping info, please check out our SHIPPING page.


ANY OTHER QUESTIONS?

Please send me an email at happilyeverharper@gmail.com - II try to get back to you within a few hours.